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GDPR Policy

This GDPR Policy explains how Cosyvivana (hereinafter referred to as “we”) collects, uses, stores, and protects personal data when you visit or make purchases through our online store. We are committed to handling personal information responsibly and transparently.

1. Scope of this policy

This policy applies to all users who browse our website, place orders, or interact with our services online. It covers personal data collected through our website, customer communications, and order-related activities.

2. Personal data we collect

Our store may collect the following types of information when you use our website:

  • Identification details such as name and billing or shipping address

  • Contact information including email address and phone number

  • Order and transaction details related to purchases

  • Payment-related information processed securely through authorized payment channels

  • Technical data such as IP address, browser type, and device information

  • Communication records when you contact our support team

3. How we use personal data

Personal data is used only for legitimate and necessary purposes, including:

  • Processing and fulfilling orders

  • Managing payments and refunds

  • Providing customer support and responding to inquiries

  • Sending order confirmations and service-related notifications

  • Improving website functionality and user experience

  • Meeting applicable data protection obligations

4. Legal basis for processing

We process personal data based on one or more of the following grounds:

  • Performance of a purchase or service request

  • Compliance with applicable obligations related to transactions

  • Legitimate interests in operating and improving our online store

  • Consent, where required, for specific communications or features

5. Data storage and retention

Our store retains personal data only for as long as necessary to fulfill the purposes outlined in this policy. Data is securely stored and periodically reviewed to ensure it is not kept longer than required.

6. Data sharing

We do not sell or rent personal data. Information may be shared only when necessary with trusted service providers involved in payment processing, order delivery, or technical operations, and solely for completing requested services.

7. Your data protection rights

Depending on your location, you may have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal data, subject to certain conditions

  • Restrict or object to specific data processing activities

  • Request a copy of your data in a commonly used format

Requests can be submitted by contacting us using the details below.

8. Data security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Our store regularly reviews security practices to maintain a safe online environment.

9. Cookies and tracking

Our website may use cookies or similar technologies to enhance functionality, analyze traffic, and improve user experience. You may manage cookie preferences through your browser settings.

10. Policy updates

This policy may be updated from time to time to reflect changes in practices or website features. Updated versions will be published on this page.

11. Contact information

For questions about this GDPR Policy or personal data handling, please contact us:

E-mail: support@cosyvivana.com

Phone: +1 (607) 207-0707

Address: 362 CAMELOT DR, GOOSE CREEK, SC 29445-3180, US

Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)