Terms of Service

 

1. Introduction and Scope

These Terms & Conditions govern all purchases made through Cosyvivana’s online store in Australia. By placing an order, creating an account, or accessing the website, you acknowledge and accept the rights and responsibilities outlined herein. These terms are applicable only to customers located in Australia.

2. User Accounts and Website Responsibilities

Customers may create accounts to manage orders, save personal details, and track purchase history. You are responsible for safeguarding your account credentials and for any activity conducted under your account. Accounts may be suspended or terminated if unauthorized, fraudulent, or illegal use is detected.

We strive to keep all website content accurate and up-to-date; however, continuous, uninterrupted, or error-free access cannot be guaranteed at all times.

3. Products, Inventory, and Pricing

We make every effort to ensure that product information, availability, and pricing are accurate. We reserve the right to:

• Correct pricing errors

• Update stock or inventory information

• Modify product descriptions as necessary

Customers should review product details carefully before completing an order.

4. Orders and Payment

All orders must be submitted through the online checkout system. Accepted payment methods include Visa, MasterCard, American Express, Discover, and JCB. Payment authorization occurs before order processing. Once payment is successfully processed, you will receive an email confirmation containing your order details.

5. Shipping Policy

• Delivery Area: We deliver to all regions within Australia. Orders outside Australia are not supported.

• Shipping Fees: Orders equal to or below AUD 150 are charged AUD 13.99 for delivery; orders over AUD 150 receive free shipping.

• Processing Time: Orders are processed within 1–3 business days.

• Estimated Delivery: Delivery is expected within 6–12 business days after dispatch.

• Carrier: UPS handles all shipments.

• Cut-off Time: Orders placed before 6:00 PM (Monday to Friday, 10:00 AM – 6:00 PM AEST/AEDT) are processed the same day; orders after 6:00 PM or during non-business days will be processed the next business day.

• You can view our Shipping Policy here.

6. Order Cancellation

Orders not yet shipped within 48 hours may be canceled immediately. For orders beyond 48 hours or already shipped, we recommend waiting for delivery and then following our Return & Exchange Process for a refund.

Refunds, if applicable, will be returned to your original payment method within 1–3 business days after approval.

You can view our Order Cancellation Policy here.

7. Returns and Refunds

Return Period: Requests may be made within 30 days after receiving the item.

Eligible Conditions:

• Product has visible damage

• Quality issues

• Strong odor or severe color discrepancy

• Wrong item delivered

• Returns without reason (conditions apply)

Return Process:

1. Contact our customer support via email or phone with order number, payment proof, reason, and photos/videos.

2. If approved, we provide a return address.

3. Send the item to the designated address and await receipt.

4. After inspection, if confirmed, a refund will be processed.

Exchange Process:

1. Contact our customer support with order information, reason, and photos/videos.

2. Approved requests receive a return address.

3. Return the item and await inspection.

4. Replacement items will be shipped within 1–3 business days.

Return Labels: Proper return labels must be attached to all returned items to ensure they are tracked and processed accurately. Customers are responsible for following labeling instructions to avoid delays.

Refunds: Once a return is approved, refunds are processed within 1–3 business days to the original payment method (Visa, MasterCard, etc.).

Shipping Costs: Shipping for defective or damaged products is covered by us. For returns without reason, customers bear the shipping costs.

Liability: We are responsible for verifying returned items but are not liable for damage caused during transit if packaging or labeling is incorrect.

You can view our Refund Policy here.

8. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy. Data is collected for order fulfillment, account management, and communications, and is stored securely. You may request access, correction, or deletion of your personal data at any time.

9. Disputes and Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from orders, services, or use of the website will be resolved exclusively under the jurisdiction of Australian courts.

10. Modification of Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of the online store after updates constitutes acceptance of the revised terms.

11. Limitation of Liability

Our store is not liable for indirect, incidental, or consequential damages resulting from website use, including delivery delays, technical issues, or data loss. Any liability for claims is limited to the total value of the purchased products.

12. Intellectual Property

All website content, including images, text, logos, and designs, is owned by or licensed to us. Unauthorized use, reproduction, or distribution of content is prohibited.

13. Additional Terms

• Customers must provide accurate shipping information. We are not responsible for errors in delivery caused by incorrect addresses.

• Orders are subject to stock availability; we reserve the right to cancel orders due to stock limitations.

• All communications regarding orders, cancellations, returns, and shipping must be made using the provided contact information.

14. Contact Information

For inquiries regarding Terms of Service, orders, shipping, cancellations, returns, or refunds, please contact us:

E-mail: support@cosyvivana.com

Phone: +1 (607) 207-0707

Address: 362 CAMELOT DR, GOOSE CREEK, SC 29445-3180, US

Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)