Privacy Policy

 

This Privacy Policy outlines how Cosyvivana (hereinafter referred to as “we” or “our”) collects, uses, stores, and protects personal data obtained through our online store. We are committed to maintaining transparency, respecting user privacy, and adhering to responsible data management practices.

1. Scope of Policy

This policy applies to all personal information gathered when users:

• Browse or interact with our website

• Place orders or create accounts

• Subscribe to newsletters or other communications

• Contact our customer support team

It specifically covers activities conducted through our online store and does not extend to third-party sites.

2. Information Collection and Cookies

We use cookies and similar technologies to enhance website functionality, analyze usage patterns, and improve user experience. Information collected may include:

• Device type and operating system

• Browser details

• Pages visited and interactions on the site

Cookies are only used after users are informed and provide consent through browser or website settings. Users can manage, limit, or disable cookies at any time through their browser preferences.

3. Use and Sharing of Information

Personal data is used for purposes such as:

• Processing and managing orders

• Providing customer support and responding to inquiries

• Sending service-related notifications

• Ensuring website functionality, performance, and security

We do not sell personal data. Information may only be shared with trusted service providers or partners when necessary to fulfill orders or maintain website operations, within a limited and controlled scope.

4. Data Storage and Cookie Management

Collected personal information is securely stored and retained only for as long as necessary to fulfill the purposes outlined in this policy. Users may clear, restrict, or manage cookie data at any time according to their preferences.

5. User Rights

Users have the right to:

• Access personal information held by us

• Request corrections or updates to inaccurate data

• Request deletion of personal data under applicable regulations

• Withdraw previously given consent at any time

Requests can be submitted by contacting our support team via the contact details provided on our website.

6. Legal Basis for Data Processing

We process personal information in line with GDPR principles and other applicable privacy regulations, based on:

• Contractual necessity: processing orders and delivering purchased products or services

• Explicit consent: marketing communications or newsletters

• Compliance obligations: taxation, accounting, and legal requirements

• Legitimate interests: improving website functionality, user experience, and fraud prevention

7. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Security practices are regularly reviewed and updated to maintain protection standards.

8. Policy Updates

This Privacy Policy may be revised periodically to reflect changes in website operations or data processing practices. All updates will be published on this page to ensure users have access to the latest information.

9. Contact information

If you have questions about this Privacy Policy or personal data handling, please contact us:

E-mail: support@cosyvivana.com

Phone: +1 (607) 207-0707

Address: 362 CAMELOT DR, GOOSE CREEK, SC 29445-3180, US

Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)