Order Cancellation Policy
This Order Cancellation Policy applies to purchases made through the online store of Cosyvivana (hereinafter referred to as “we”). Please review the following information carefully before submitting a cancellation request.
Order cancellation conditions
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Orders that have not been shipped within 48 hours after placement may be canceled directly upon request.
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Orders placed more than 48 hours ago or already shipped cannot be canceled at this stage. In such cases, you may wait for delivery and then contact us to request a return and refund according to our return process.
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Once an order has entered the shipping stage, cancellation options are no longer available until delivery is completed.
Order cancellation process
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Please contact our customer support team by email or phone to request an order cancellation. When contacting us, provide your order number, payment confirmation, and any relevant order details.
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Our support team will review your request promptly. Once approved, we will notify you of the result and proceed with the refund arrangement without delay.
Refund process
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Refund method: Refunds will be issued back to the original payment method used at checkout, including Visa or MasterCard bank card accounts.
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Processing time: Refunds are generally completed within 1–3 business days, depending on the processing speed of your card issuer.
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If the refund has not been received after the expected time frame, please contact us for assistance.
Additional notes
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Each order is handled individually to ensure accuracy and fairness.
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Cancellation eligibility is determined based on order status at the time of request.
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We reserve the right to decline cancellation requests that do not meet the conditions outlined above.
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This policy is intended to provide a clear and transparent cancellation experience for all customers.
Contact information
For order cancellation or refund-related inquiries, you may reach us through the following channels:
E-mail: support@cosyvivana.com
Phone: +1 (607) 207-0707
Address: 362 CAMELOT DR, GOOSE CREEK, SC 29445-3180, US
Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)